Keep clients informed without creating more admin work
What this feature does
A client portal that closes the gap between your team's work and what your client can see. Give clients secure access to project status, time logs, and invoices, so nobody has to send another status update email.
Clients always know what is happening with their projects without chasing your team for status updates or digging through email threads.
How to set up client collaboration in TimeTracker
Share the project
A client only ever sees the projects that have been shared with them, and nothing else.
Mark what is client visible
A task shows up as a deliverable only when it has been marked visible to the client.
Invite the client in
The client signs in to the portal and lands on the list of projects shared with them.
Ask for approval
A deliverable can be approved in the portal, and the approval is recorded against that task.
What admins and owners see
Your internal notes stay internal
Comments are either internal or client visible, and an internal one never reaches the portal.
See what the client did
An approval, a comment or an upload from the client is recorded, so there is a trail of it.
Costs never leak
The portal is walled off from cost figures, so a client cannot see what the work cost you.
What your team sees day to day
Choose who sees a comment
You pick internal or client visible as you write, so a rough note is never sent by accident.
Client files land on the task
An upload from the client attaches to the deliverable it belongs to, not to a separate inbox.
Popular features
Employee time tracking your team will actually use
One click starts a timer, or people type hours in by hand. Every entry ties to a client, project, and task, so the record stays clean.
Explore Time Tracking→Bill for every hour you earn
Mark each entry billable or non-billable while you work. Approved hours roll straight into reports you can bill from.
Explore Billing→See where the time really goes
Break hours down by client, project, and team member. Find the work that pays off and the projects that run over.
Explore Reports & Dashboards→Expense management software built for client work
Log a cost against the project it belongs to, attach the receipt, and send it for approval. Approved expenses go on the client invoice.
Explore Expenses→Invoicing software that bills from tracked hours
Approved time turns into itemised invoice lines with tax and multiple currencies handled for you. Check it over, then send it.
Explore Invoicing→
Keep projects on track and in budget
Define project phases, set budget caps, and track work progress in real-time. See margins and utilization without building reports manually.
Explore Project Management→Configure custom rates for every agreement
Manage complex billing agreements with ease. Set client rates, assign member role pricing, and handle multi-currency projects with zero confusion.
Explore Rates→Timesheets your team submits on time
Hours build into a timecard as people work. Send the week for approval, lock it once it is signed off, and bill from a number that cannot quietly change.
Explore Timesheets→A worked example
One deliverable, approved by the client
The Brand Refresh project is In review. Homepage design v2 is due Jul 14 and sits as awaiting approval, with 3 comments and 2 files against it. The client approves it in the portal. They can also see INV-0042 for $4,200 marked paid.
Limits and edge cases
- A client sees only the projects shared with them, and only the tasks marked client visible.
- Anything a client writes in the portal is client visible. They cannot post an internal note.
- A client can never see cost or margin figures, on any screen in the portal.
- A file can only be attached to a deliverable the client already has access to.
Frequently asked questions
- What is the client portal?
- The client portal is a secure, branded dashboard where your clients can log in to view project progress, approve deliverables, and pay invoices.
- Can clients see unbilled hours?
- You have full control over what clients see. You can choose to show only invoiced time, approved billable hours, or live tracking data.
- Do clients need to pay for access?
- No, client seats are completely free and unlimited. You only pay for your internal team members who track time and manage projects.
- Can I white-label the portal?
- Yes, you can add your company logo and brand colors to the portal, so it looks like part of your own site.
- Can clients pay invoices through the portal?
- Absolutely. Clients can view, download, and pay their invoices directly within the portal using our integrated payment gateways.
- How do clients communicate with us?
- Clients can leave comments on specific tasks, time entries, or invoices, keeping all communication contextual and out of your inbox.
- Is the client portal secure?
- Yes, all data is encrypted at rest and in transit. Clients can only access the specific projects and information you explicitly share with them.
- Can clients upload files to the portal?
- Yes, the portal supports two-way file sharing. Clients can upload assets, requirements, or signed documents directly to the relevant project.
- How do clients know when there's an update?
- Clients receive automated email notifications when you share new invoices, post updates, or request their approval on deliverables.
- Can I see if a client has viewed an invoice?
- Yes, read receipts and activity logs show you exactly when a client has logged in, viewed an invoice, or downloaded a file.
Start tracking time today
Set up TimeTracker in minutes and put client collaboration to work. Track hours by client, project, and task, and bill for every hour your team works.
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