Refund Policy

Ask for a refund within 14 days of any charge and you get one. You do not need to give a reason, and we do not ask you to justify it.

After 14 days, you can cancel at any time. You keep everything you have paid for until the end of the period you paid for, and we do not charge you again.

TimeTracker is operated by Lemaistre Lab Technologies LLP, a Limited Liability Partnership registered in Bengaluru, Karnataka, India (GSTIN 29AAMFL2616H1Z5).

Payments are processed by Paddle.com Market Limited, which acts as the merchant of record for every order. Paddle appears on your card or bank statement, issues your tax invoice, and handles VAT, GST and sales tax for your country. Refunds are issued by Paddle to the original payment method.

You are entitled to a full refund of any charge if you request it within 14 days of that charge. This applies to:

• Your first payment after upgrading from the free trial or the Free plan.
• A renewal you did not intend to keep, monthly or yearly.
• A plan, billing cycle or seat count you selected by mistake.
• An upgrade that turned out not to fit how your team works.

The 14 days run from the date of the charge, not from the date you signed up. On a yearly plan that means 14 days from the annual charge.

Outside the 14-day window we will still refund you, at our discretion, where the Services did not do what we said they would — a feature you paid for was unavailable, broken, or materially different from what is described on this site. Write to us and describe what happened. We would rather fix it or refund it than have you dispute the charge with your bank.

Otherwise, charges older than 14 days are not refunded. You can cancel at any time and you will not be charged again. We do not issue partial-month or partial-year credits for time you did not use, and we do not credit unused seats — seat changes are handled by proration on your next invoice instead.

Either route reaches the same place, and both are free:

• Email support@timetracker.in from the address on the account, or call +91 8147080980. Tell us which workspace and which charge.
• Contact Paddle directly at paddle.net, the buyer support portal of our merchant of record, using the order reference from your receipt email.

We reply to refund requests within one business day. Once approved, Paddle returns the money to your original payment method; your bank typically posts it within 3–10 business days.

If something has gone wrong with a charge, please contact us before raising a chargeback with your bank. A refund is faster for you than a dispute, and we have never refused one inside the window.

A refund ends the paid subscription for that workspace. Your workspace itself is not deleted and your data is not erased.

The workspace returns to the Free plan, which fits 3 people and does not expire. Everyone keeps tracking time, submitting timesheets and expenses, and requesting leave, and every number you have recorded stays readable on screen. Approving, invoicing, and downloads wait until you subscribe again. If you resubscribe later, everything is where you left it.

The 14-day trial takes no card and costs nothing, so there is nothing to refund and nothing to cancel. If you never upgrade, you move to the Free plan and are never charged.

Upgrading during a trial starts your paid period immediatelyand ends the trial, so the remaining trial days are not carried over or credited. If that is not what you expected, the 14-day window in section 3 covers it — ask us and we will refund the charge.

If we change this policy, the change applies to charges made after the updated date shown at the top of this page. It never reduces your rights on a payment you have already made.

This policy sits alongside our Terms of Service and Privacy Policy. Nothing here limits any refund right you have under the consumer law of your country, or any refund Paddle grants under its own refund policy.

Questions about a charge, a refund, or a cancellation:

• Email: support@timetracker.in
• Phone: +91 8147080980
• Company: Lemaistre Lab Technologies LLP, Bengaluru, Karnataka, India
• GSTIN: 29AAMFL2616H1Z5