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Trusted by 12,500+ IT Professionals Worldwide

Free IT Support Time Tracking Software for Help Desk Teams - Track Tickets & Billable Hours Automatically

Timetracker is the leading IT support time tracking software that helps help desk technicians automatically track ticket resolution time, manage multiple client assignments, and generate accurate billing reports with intelligent service desk time tracking technology—completely free forever.

✓ Setup in under 2 minutes ✓ No credit card required ✓ 100% free forever ✓ Trusted by 12,500+ IT professionals

Automatic Ticket Tracking
Never lose billable support hours
Multi-Client Support
Track time across IT clients
Service Desk Reporting
Accurate billing & SLA reports
Ticket-Based Analytics
Track by incident & project
Free IT support time tracking software dashboard

Why 12,500+ IT Professionals Choose Our IT Support Time Tracking Software Over Connecteam and HelpSpot

Timetracker is the preferred IT support time tracking solution for help desk technicians, MSP teams, and IT service providers worldwide—from solo IT specialists handling 10-15 daily tickets to enterprise support teams managing 1,000+ incidents simultaneously.

Timetracker Logo

"Timetracker revolutionized our IT support time tracking workflow. Last month alone, we accurately tracked 2,400 support tickets across 1,850 billable hours. The automated time tracking helped our team of six technicians manage workloads for 45 enterprise clients with 99% SLA compliance."

MR

Marcus Rodriguez

IT Support Manager, TechFlow Solutions

1,850 hours tracked • 2,400 tickets managed • 99% SLA compliance

IT support time tracking dashboard showing ticket metrics

Essential IT Support Time Tracker Features That Boost Productivity and Client Billing

Timetracker is the go-to IT support time tracking platform for help desk technicians, MSP teams, and IT service providers worldwide—from solo IT specialists billing $3,000/month to senior support engineers managing $25,000+ in monthly billable work.

Automatic Ticket Tracking

Free IT Support Time Tracking Software - Never Miss Billable Support Hours

Stop losing money on unbilled IT support time. Our intelligent help desk time tracker automatically records support activity, tracks billable hours by ticket and client, and eliminates manual timesheet entry. IT professionals using Timetracker recover an average of 12+ unbilled hours monthly, increasing MSP revenue by $600-2,400 per technician per month.

Key Benefits

  • Automatic IT support time tracking with 99.9% accuracy
  • Real-time billable hours monitoring by ticket and client
  • Zero manual timesheet data entry required
  • Smart time recording for troubleshooting and maintenance
  • Works with Windows, Mac, iOS, and Android devices

Perfect For

  • Help desk technicians
  • MSP support teams
  • IT service providers
  • Technical support specialists
Automated IT support time tracking interface

Multi-Client Management

Smart IT Support Time Tracking for Multiple Clients and Tickets

Organize unlimited IT support clients with intelligent ticket management. Switch between client assignments seamlessly, track time across multiple support tickets, and generate separate billing reports instantly. Our IT support time tracking software handles everything from 5-client MSPs to 200+ client enterprise environments.

Key Benefits

  • Unlimited IT clients and support tickets
  • One-click client assignment switching
  • Separate billing per support contract
  • Real-time ticket analytics and SLA tracking
  • Client-specific time tracking rules

Perfect For

  • Managed Service Providers (MSPs)
  • IT consulting firms
  • Multi-client support teams
  • Enterprise IT departments
IT support multi-client ticket management interface

Service Desk Reporting

Automated IT Support Timesheets from Help Desk Time Tracking Data

Transform tracked IT support hours into professional service desk reports automatically. Generate detailed billing reports with technician hours, ticket expenses, and client breakdowns in seconds. Export timesheets to popular IT billing systems and get support teams paid 40% faster with accurate time documentation.

Key Benefits

  • Automatic IT support timesheet generation from time data
  • Professional time-to-billing conversion in 1-click
  • Integration with IT billing software (ConnectWise, Autotask)
  • SLA compliance tracking for accurate client reporting
  • MSP-ready reports for service level agreements

Perfect For

  • Hourly IT support billing structures
  • MSPs with strict SLA requirements
  • IT departments with detailed reporting needs
  • Freelance IT contractors and consultants
Automated IT support timesheet generation interface

IT Team Collaboration

Scale Your IT Practice with Support Team Time Tracking

Grow your IT practice with powerful support team management tools. Add unlimited IT team members, assign granular roles and permissions, track everyone's time transparently, and maintain complete ticket visibility across all clients and support contracts in your expanding IT business.

Key Benefits

  • Unlimited IT team members (free forever)
  • Role-based access control for tickets/clients
  • Transparent time tracking across all support contracts
  • Real-time IT team collaboration features
  • Manager dashboard for MSP oversight

Perfect For

  • Growing MSP teams (5-50 technicians)
  • IT departments with multiple specialists
  • Multi-location IT service providers
  • IT firms with specialized support tiers
IT team support collaboration and time tracking interface

Advanced Time Tracking Features for Professional IT Support Teams

Discover the powerful automation tools that make IT support time tracking efficient and accurate for help desk professionals managing complex client environments and multiple service contracts.

Smart IT Support Workflows

Create automated workflows that perform different time tracking actions based on ticket types, client requirements, and billing rates for maximum IT support efficiency.

Conditional Time Filters for Support Work

Use smart filters so time tracking only starts when specific support work conditions are met—perfect for MSPs with complex billing arrangements across multiple client contracts.

IT Data Formatting Tools

Transform dates, ticket numbers, billing codes, and IT service data into your MSP's preferred format for seamless integration with existing IT billing systems.

IT Software API Integrations

Connect with any IT tool (ConnectWise, Autotask, ServiceNow, etc.) or send data to MSP systems without coding or server management required.

Scheduled IT Support Reports

Schedule automated time reports to be sent to clients whenever it's convenient for your IT workflow—daily, weekly, or monthly support summaries.

Custom IT Support Time Tracking Logic

Describe your IT support time tracking needs and our AI will create custom solutions for your specific client requirements and billing structure.

Start Free IT Support Time Tracking - Setup in Under 2 Minutes

Follow these simple steps to set up your complete IT support time tracking system and start capturing every billable hour automatically—no credit card required, free forever.

Step 1 (30 seconds)

Start Free Time Tracking for Your IT Support Work

Transform manual IT support time tracking into automated revenue capture. Our intelligent help desk timesheet software eliminates billing guesswork, reduces invoicing errors by 95%, and helps IT professionals recover an average of 12+ billable hours monthly—worth $600-2,400 in additional MSP revenue.

Free IT support time tracking account setup interface

Step 2 (1 minute)

Set Up Your First IT Client in 60 Seconds

Switch seamlessly between client assignments without losing valuable billable time. Our intelligent ticket management system lets IT professionals organize unlimited support clients, track time across multiple tickets, and generate professional timesheets instantly.

IT client setup and ticket workspace management

Step 3 (instant)

Begin Automatic IT Support Time Tracking Immediately

Start capturing every billable minute with our automatic help desk time tracking technology. Whether you're troubleshooting network issues, resolving user tickets, or performing system maintenance—Timetracker automatically records your work activity and categorizes it by ticket and client.

Automatic IT support time tracking activation

Step 4 (optional)

Scale Your IT Practice with Support Team Collaboration

Ready to grow? Add unlimited IT team members, assign specific roles and permissions, and maintain complete transparency in time tracking and ticket management across your expanding MSP or IT department.

IT team scaling and support collaboration setup
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500+ Happy customers sharing their experience

What Our Users Say

Discover how Time Tracker has helped professionals across industries improve productivity and work-life balance.

Time Tracker has completely transformed how our team manages projects. The intuitive interface and comprehensive reporting have boosted our productivity by at least 30%.

Sarah Johnson

Project Manager, TechCorp

As a freelancer, keeping track of billable hours used to be a nightmare. Time Tracker has simplified everything, and the automated invoicing feature is a game-changer!

Michael Chen

Independent Designer

The analytics provided by Time Tracker helped us identify workflow bottlenecks we didn't even know existed. We've optimized our processes and saved countless hours.

Emma Rodriguez

Operations Director, StartupX

I've tried many time tracking solutions, but none compare to the ease and flexibility of Time Tracker. The mobile app ensures I never miss logging important client work.

David Wilson

Senior Consultant

The team collaboration features are outstanding. Being able to see everyone's progress in real-time has improved our communication and project delivery timelines.

Priya Patel

Team Lead, DevStudio

Time Tracker's integration with our existing tools was seamless. The customer support team was incredibly helpful during setup and answered all our questions promptly.

Thomas Brown

IT Manager

The automatic time detection feature is brilliant! It learns my work patterns and suggests time entries, making tracking effortless and accurate.

Lisa Wang

Software Engineer

Managing multiple clients became so much easier with Time Tracker. The project categorization and detailed reports help me stay organized and professional.

James Miller

Marketing Consultant

The dashboard gives me instant insights into where my time goes. I've been able to eliminate time-wasting activities and focus on high-value work.

Rachel Green

Business Analyst

Time Tracker's offline mode saved me during a client meeting in a remote location. All my time entries synced perfectly when I got back online.

Alex Thompson

Field Engineer

The expense tracking feature alongside time tracking makes this tool indispensable for project management. Everything I need in one place!

Maria Garcia

Project Coordinator

I love how Time Tracker respects work-life balance. The break reminders and overtime alerts help me maintain healthy working habits.

Kevin Lee

UX Designer

Simple, transparent pricing

Timetracker is FREE, forever

• Setup in 2 minutes • No credit card required

Frequently Asked Questions About IT Support Time Tracking

Get answers to the most common questions about IT support time tracking software and how it can transform your help desk operations

FAQ

Start tracking your time today?

• Setup in 2 minutes • No credit card required.