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Trusted by 8,200+ Support Teams Worldwide

Free Time Tracking Software for Customer Support Teams - Track Ticket Resolution Time Automatically

Timetracker is the leading customer support time tracking software that helps support teams automatically track ticket resolution time, measure customer service productivity, and generate accurate performance reports with intelligent help desk time tracking technology—completely free forever.

✓ Setup in under 2 minutes ✓ No credit card required ✓ 100% free forever ✓ Trusted by 8,200+ support professionals

Automatic Ticket Tracking
Never lose resolution time data
Multi-Customer Support
Track across all clients
Performance Analytics
Detailed productivity insights
Team Collaboration
Unified support metrics
Free customer support time tracking software dashboard

Why 8,200+ Support Teams Choose Our Customer Support Time Tracking Over Zendesk and Freshdesk

Timetracker is the preferred customer support time tracking solution for help desk teams, service centers, and customer success departments worldwide—from solo support agents handling 50 tickets daily to enterprise support teams managing 15,000+ customer interactions.

Timetracker Logo

"Timetracker revolutionized our customer support time tracking workflow. Last month alone, we tracked 2,400 support tickets across 950 billable hours with 97% accuracy. The automated time tracking helped our team of 8 support agents reduce average resolution time by 32% while improving customer satisfaction scores to 4.8/5."

JC

Jessica Chen

Customer Support Manager, TechFlow Solutions

2,400 tickets tracked • 950 hours logged • 32% faster resolution

Customer support time tracking dashboard showing productivity metrics

Essential Customer Support Time Tracker Features That Boost Team Productivity

Timetracker is the go-to customer support time tracking platform for help desk teams, service centers, and customer success departments worldwide—from solo support agents resolving 30 tickets daily to enterprise teams handling 500+ customer interactions per hour.

Automatic Ticket Time Tracking

Free Customer Support Time Tracking - Never Miss Resolution Time Data

Stop losing valuable support metrics with manual tracking. Our intelligent customer support time tracker automatically records ticket resolution time, tracks agent productivity by customer and priority level, and eliminates manual timesheet entry. Support teams using Timetracker improve first-call resolution rates by 28% and reduce average handling time by 15%, increasing team efficiency and customer satisfaction.

Key Benefits

  • Automatic support ticket time tracking with 99.9% accuracy
  • Real-time resolution time monitoring by priority and category
  • Zero manual timesheet entry for support agents
  • Smart time recording for calls, chats, and email support
  • Works with all major help desk platforms and devices

Perfect For

  • Technical support teams
  • Customer success departments
  • Help desk and service centers
  • Live chat support agents
Automated customer support time tracking interface

Multi-Customer Management

Smart Customer Support Time Tracking for Multiple Clients and Tickets

Organize unlimited customer accounts with intelligent ticket management. Switch between client support seamlessly, track time across multiple support channels, and generate separate performance reports instantly. Our customer support time tracking software handles everything from 2-client support to 200+ enterprise customer environments.

Key Benefits

  • Unlimited customers and support tickets
  • One-click customer context switching
  • Separate analytics per client account
  • Real-time support metrics and SLA tracking
  • Customer-specific time tracking rules

Perfect For

  • Multi-client support agencies
  • SaaS customer success teams
  • Outsourced help desk providers
  • Enterprise support organizations
Customer support multi-client case management interface

Performance Analytics Dashboard

Advanced Customer Support Analytics from Time Tracking Data

Transform support time data into actionable productivity insights automatically. Generate detailed performance reports with agent metrics, customer satisfaction correlations, and SLA compliance rates in seconds. Support managers using Timetracker improve team performance by 35% and reduce escalation rates by 22% with data-driven coaching.

Key Benefits

  • Automatic performance analytics from time tracking data
  • Agent productivity metrics and benchmarking
  • Customer satisfaction correlation analysis
  • SLA compliance tracking and alerting
  • Custom support KPI dashboards

Perfect For

  • Support team managers and supervisors
  • Customer success directors
  • Quality assurance teams
  • Performance coaching programs
Customer support analytics and performance dashboard

Support Team Collaboration

Scale Your Support Organization with Team Time Tracking

Grow your customer support operation with powerful team management tools. Add unlimited support agents, assign role-based permissions, track collective productivity transparently, and maintain complete visibility across all customer interactions in your expanding support organization.

Key Benefits

  • Unlimited support team members (free forever)
  • Role-based access control for customers/tickets
  • Transparent time tracking across all support channels
  • Real-time support team collaboration features
  • Manager dashboard for support operations

Perfect For

  • Growing support teams (5-100 agents)
  • Multi-shift support operations
  • Global customer service centers
  • Specialized support departments
Customer support team collaboration and time tracking interface

Advanced Time Tracking Features for Professional Customer Support Teams

Discover the powerful automation tools that make customer support time tracking efficient and accurate for support professionals managing complex ticket queues and multi-channel customer interactions.

Smart Support Time Tracking Workflows

Create automated workflows that perform different time tracking actions based on ticket priority, customer tier, and support channel for maximum agent efficiency.

Conditional Time Filters for Support Work

Use smart filters so time tracking only starts when specific support conditions are met—perfect for agents with complex SLA requirements across multiple customers.

Support Data Formatting Tools

Transform ticket IDs, customer data, resolution codes, and support metrics into your organization's preferred format for seamless integration with existing help desk systems.

Help Desk Software API Integrations

Connect with any support tool (Zendesk, Freshdesk, ServiceNow, etc.) or send data to customer systems without coding or server management required.

Scheduled Support Performance Reports

Schedule automated performance reports to be sent to managers whenever it's convenient for your support workflow—daily, weekly, or monthly team summaries.

Custom Support Time Tracking Logic

Describe your customer support tracking needs and our AI will create custom solutions for your specific SLA requirements and performance metrics.

Start Free Customer Support Time Tracking - Setup in Under 2 Minutes

Follow these simple steps to set up your complete customer support time tracking system and start capturing every interaction automatically—no credit card required, free forever.

Step 1 (30 seconds)

Start Free Time Tracking for Your Support Team

Transform manual support time tracking into automated productivity insights. Our intelligent customer support timesheet software eliminates guesswork, reduces reporting errors by 95%, and helps support teams improve resolution times by an average of 25%—worth thousands in improved customer satisfaction.

Free customer support time tracking account setup interface

Step 2 (1 minute)

Set Up Your First Customer Account in 60 Seconds

Switch seamlessly between customer support contexts without losing valuable tracking data. Our intelligent customer management system lets support agents organize unlimited customer accounts, track time across multiple support channels, and generate professional performance reports instantly.

Customer account setup and support workspace management

Step 3 (instant)

Begin Automatic Support Time Tracking Immediately

Start capturing every support interaction with our automatic customer service time tracking technology. Whether you're handling phone calls, live chat, email support, or knowledge base creation—Timetracker automatically records your work activity and categorizes it by customer and ticket type.

Automatic customer support time tracking activation

Step 4 (optional)

Scale Your Support Operation with Team Collaboration

Ready to grow? Add unlimited support team members, assign specific roles and permissions, and maintain complete transparency in time tracking and performance management across your expanding customer service organization.

Customer support team scaling and collaboration setup
Customer 1Customer 2Customer 3Customer 4Customer 5Customer 6
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500+ Happy customers sharing their experience

What Our Users Say

Discover how Time Tracker has helped professionals across industries improve productivity and work-life balance.

Time Tracker has completely transformed how our team manages projects. The intuitive interface and comprehensive reporting have boosted our productivity by at least 30%.

Sarah Johnson

Project Manager, TechCorp

As a freelancer, keeping track of billable hours used to be a nightmare. Time Tracker has simplified everything, and the automated invoicing feature is a game-changer!

Michael Chen

Independent Designer

The analytics provided by Time Tracker helped us identify workflow bottlenecks we didn't even know existed. We've optimized our processes and saved countless hours.

Emma Rodriguez

Operations Director, StartupX

I've tried many time tracking solutions, but none compare to the ease and flexibility of Time Tracker. The mobile app ensures I never miss logging important client work.

David Wilson

Senior Consultant

The team collaboration features are outstanding. Being able to see everyone's progress in real-time has improved our communication and project delivery timelines.

Priya Patel

Team Lead, DevStudio

Time Tracker's integration with our existing tools was seamless. The customer support team was incredibly helpful during setup and answered all our questions promptly.

Thomas Brown

IT Manager

The automatic time detection feature is brilliant! It learns my work patterns and suggests time entries, making tracking effortless and accurate.

Lisa Wang

Software Engineer

Managing multiple clients became so much easier with Time Tracker. The project categorization and detailed reports help me stay organized and professional.

James Miller

Marketing Consultant

The dashboard gives me instant insights into where my time goes. I've been able to eliminate time-wasting activities and focus on high-value work.

Rachel Green

Business Analyst

Time Tracker's offline mode saved me during a client meeting in a remote location. All my time entries synced perfectly when I got back online.

Alex Thompson

Field Engineer

The expense tracking feature alongside time tracking makes this tool indispensable for project management. Everything I need in one place!

Maria Garcia

Project Coordinator

I love how Time Tracker respects work-life balance. The break reminders and overtime alerts help me maintain healthy working habits.

Kevin Lee

UX Designer

Simple, transparent pricing

Timetracker is FREE, forever

• Setup in 2 minutes • No credit card required

Frequently Asked Questions About Customer Support Time Tracking

Get answers to the most common questions about customer support time tracking software and how it can transform your help desk operations

FAQ

Start tracking your time today?

• Setup in 2 minutes • No credit card required.